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Terms & Conditions


1.Organic provisions

1.1 These Business Terms and Conditions apply to purchase at the online store, maintained by the operator OGcrush sro, with its registered office at Počernická 699 / 62c, Malešice, 108 00 Praha 10, Czech Republic, ID: 034 87 351, registered in the Commercial Register at the Municipal Court in Prague, Section C, File 232291. All contractual relationships are concluded in accordance with the legal order of the Czech Republic. These Business Terms and Conditions are issued in accordance with Act No. 89/2012 Coll., The Civil Code.

2. Definition of terms

2.1 Seller: OGcrush s.r.o., IČO: 034 87 351 with registered office at Počernická 699 / 62c, Malešice, 108 00 Praha 10, Czech Republic. (Legal Entity at the Municipal Court in Prague, Section C, File 232291).

2.2 Buyer: a natural or legal person who buys the seller’s products at the online store

3.User account

3.1 Buyers can order goods on the Internet Store without registration or registration. In the case of registration, buyers can access their user account. From your user account, buyers can order goods, track order history, or claim discount coupons.

3.2 When registering on a website and when ordering goods, the buyer is obligated to indicate correctly and truthfully all data. The details given in the user account are obligatory for the buyer to update upon any change. The buyer’s details on the user account and the ordering of the goods are considered correct by the seller.

3.3 Access to the user account is secured by user name and password. Buyer is required to maintain confidentiality regarding the information necessary to access his user account.

3.4 The Purchaser is not authorized to allow the use of the User Account to third parties.

3.5 The Purchaser acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the hardware and software of the Seller, necessary maintenance of hardware and software of third parties.

4.Ordering the Goods and Making a Purchase Contract

4.1 The buyer has the opportunity to order goods through the internet store

4.2 All presentations of the goods placed on the internet shop are informative and the seller is not obliged to conclude a purchase contract for these goods. Section 1732 (2) of the Civil Code does not apply.

4.3 The web interface of the store contains information about goods – category, name, description and price of individual goods. Prices are quoted including VAT and all related fees. Product prices remain valid for as long as they are displayed in the web interface of the store. This provision does not limit the seller’s ability to conclude a purchase contract for individually negotiated terms.

4.4 The web interface of the store also contains information on the costs associated with packing and delivery of goods.

4.5 Before sending the order to the seller, it is possible for the buyer to check and modify the data entered by the buyer in the order, even with regard to the buyer’s ability to identify and correct the errors occurring when entering the data into the order. The Seller shall acknowledge receipt by the Seller immediately upon receipt of the order by e-mail to Buyer’s e-mail address given in the user interface or in the order

4.6 The buyer agrees to use remotely communication means when concluding the purchase contract. Costs incurred by the buyer when using distance means of communication in connection with the conclusion of a purchase contract (costs of internet connection, telephone call costs) are borne by the buyer himself, which does not differ from the basic rate.

4.7 The contract is concluded in the Czech language. The signed contract is archived by the service provider for its successful fulfillment and is not accessible to third non-participating parties. Information on the individual technical steps leading to the conclusion of the contract can be seen in these business conditions where the process is clearly described.

4.8 The contractual relationship between the seller and the buyer arises from the delivery of the order (acceptance), which is sent to the buyer by e-mail to the purchaser, to the e-mail address of the buyer.

4.9 During the order, the Customer confirms that he has become familiar with these terms and conditions and agrees with them. These terms and conditions, the customer is notified of the Terms and Conditions and has the opportunity to get acquainted with them on the front page, in the Business Terms section, at any time during the order.

5. Prices and Payment Terms

5.1 Prices listed on the internet shop are stated as final, including VAT. Prices are valid at the time of order confirmation.

5.3 The Seller does not require an advance or other similar payment from the Buyer.

5.4 Any discounts on the price of goods provided by the seller to the buyer can not be combined.

5.5 The purchase price is paid by wire transfer (bank transfer, deposit to the seller’s account) or in cash upon receipt (cash on delivery, personal collection). By paying the price, the service order becomes binding.

5.6 Seller sends a tax document – an invoice electronically to the buyer’s e-mail in PDF format.

5.7 Under the Sales Records Act, the Seller is obliged to issue a receipt to the Purchaser. At the same time, it is obliged to register the received revenue with the tax administrator online, in the event of a technical outage, within 48 hours at the latest.

6. How to pay for the purchase price of the ordered goods

6.1 Cash payment can be made when ordering goods by cash on delivery or at personal collection.


7.1 For orders over CZK 5,000 and prepayment, free shipping is available for all goods.

7.2 If the goods are “in stock”, they are shipped the next business day after receipt of the payment or receipt of the order, which will be paid in cash. The buyer is notified of the progress of the shipment by e-mail.

7.3 The expected delivery time for stock products is 1-3 business days.

7.4 For products not in stock the buyer will be notified by e-mail of the delivery date.

7.5 Price list:

Po ČR:

Upon payment in advance – Czech Post Recommended Shipment = 99 incl. VAT

Upon payment in advance – Czech Post Handknot = 129 incl. VAT

Upon payment – DPD = 169 incl. VAT

For cash on delivery – Czech Post Recommended Shipment = 99 incl. VAT

Cash on delivery – Česká pošta Package in hand = 129 inclu. VAT

In cash payment – DPD = 169 incl. VAT

Personal collection at the Zásilkovny branch = free of charge

Personal collection only after ordering at at Pocernicka 699 / 62c, Malešice, 108 00 Prague 10, Czech Republic = Free

7.6 If, for reasons of buyer’s need, it is necessary to deliver the goods repeatedly or in a manner other than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, respectively. costs associated with another delivery method.

7.7 Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and, in case of any defects, to notify the carrier without delay. In the event of a violation of the package indicating unauthorized entry into the consignment, Buyer does not need to take over the consignment from the carrier.

8. Exit from Purchase Agreement

8.1 The buyer shall, in accordance with § 1829 paragraph. 1 of the Civil Code the right to withdraw from the contract, within fourteen (14) days of receipt of goods to the address specified in Art. 8.6 business conditions, in which case the contract of sale is several types of goods or the delivery of several parts, this period runs from the date of the last delivery of the goods. Withdrawal from the sales contract must be sent to the seller within the time limit specified in the previous sentence. In order to withdraw from the sales contract, the buyer can contact the seller via email.

8.2 In the case of withdrawal from the sales contract, the purchase contract is canceled from the outset. Goods must be returned to the seller within 14 (fourteen) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of the goods to the seller, even if the goods can not be returned by their normal postal route.

8.3 In the event of withdrawal, the Seller shall return the funds received from the Buyer within 14 (fourteen) days of withdrawal from the Purchase Agreement. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or shows that he has sent the goods to the buyer.

8.4 Goods must be returned to the seller in their original packaging and must not show signs of wear, wear or damage. If the returned goods are damaged by a violation of the Buyer’s obligations, the Seller is entitled to claim against the buyer a claim for a reduction in the value of the goods and deduct it from the amount refunded.

8.5 Returned goods may not be returned to sellers by cash on delivery.

8.6 Return Address: Počernická 699 / 62c, Malešice, 108 00 Praha 10, Czech Republic

9. Right of defective performance

9.1 The rights and obligations of the parties to the rights of defective performance are governed by the relevant generally binding provisions (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).

9.2 In the event that the goods on receipt by the buyer is not in conformity with the confirmed order, the buyer has the right to the seller to promptly bring them into the appropriate state and according to the buyer either by replacement or repair; if it is not

9.3 Seller is not responsible for defects resulting from normal wear and tear or non-compliance with the instructions for use.

9.4 In the event of a discrepancy between the goods delivered and the goods ordered, the Buyer is obliged to notify this fact immediately by e-mail at or by telephone at +420 734 429 171 or +420 608 561 042.

9.5 Claim Procedure:

The buyer informs you of the complaint by e-mail, by phone or in writing. Ensure that the purchase agreement is signed, for example, by an invoice or sales receipt.

The complaint must include the date of delivery of the goods, the name of the product, the quantity complained of, the description of the defect and the claim for the settlement of the claim.

9.6 Complaints will be settled within 30 days of filing, ie acceptance of the goods by the seller.

9.7 After a positive statement of the claim, the Buyer will send the product (not cash on delivery) Počernická 699 / 62c, Malešice, 108 00 Praha 10, Czech Republic, or personally, on business days.

10.Guarantees on goods

10.1 The warranty conditions for goods are governed by applicable Czech legislation, unless specifically stated otherwise.

11.Other rights and obligations of the parties

11.1 Buyer acquires ownership of the goods by paying the full purchase price of the goods.

11.2 The Seller is not bound by any Code of Conduct in relation to the Purchaser within the meaning of Section 1826 (1) e) of the Civil Code.

12.Protection of personal data

12.1 Buyers’ personal data are kept in accordance with applicable laws of the Czech Republic, in particular with Act No. 101/2000 Coll., On the Protection of Personal Data, as amended. Buyers’ personal information is fully secured against misuse. By ordering the goods, the buyer agrees that his or her personal data, ie his / her name, surname, telephone number, email and address, as well as the billing information provided to the seller, will be provided and used for order fulfillment and will not be misused. In particular, they will not be provided to third parties (except for transport services) and protected in accordance with the regulations of the Czech Republic.

12.2 Personal data will be processed indefinitely. Personal data will be processed electronically in an automated manner or in a printed form in a non-automated manner.

12.3 The Buyer confirms that the personal data provided are accurate and that he has been advised that this is a voluntary provision of personal data.

12.4 Purchase satisfaction is determined by e-mail questionnaires within the Customer Verified Program in which the seller is involved. Questionnaires are sent after each purchase if, within the meaning of Section 7 (3) of Act No. 480/2004 Coll. on certain information society services the buyer will not refuse to send commercial communications or withdraw its previously granted consent. For sending questionnaires, evaluating feedback and analyzing market positions, the seller uses the processor who is the operator of the portal; it can pass on information about the purchased goods and e-mail address for these purposes.

13.Misual Dispute Resolution

13.1 In the event of a dispute between a consumer within the meaning of § 419 of the Civil Code and the seller, the buyer is entitled to make a proposal for out-of-court settlement of the dispute with the Czech Trade Inspection.

13.2 Buyer can use the online dispute resolution platform to resolve the dispute. More detailed information on online dispute resolution is available at

14. Storing cookies

14.1 Buyers agree to store cookies on their computer. If the purchase on the website is possible and the seller’s obligations under the purchase contract are fulfilled without the so-called cookies being stored on the buyer’s computer, the buyer may withdraw the consent under the previous sentence at any time.

15. Final Provision

15.1 The agreement negotiated with buyers from Slovakia and other international states is governed by Czech law. By this

shall not affect the consumer’s rights under generally binding legislation.

15.2 The Purchase Agreement, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

15.3 The Business Terms and Conditions form a template for withdrawal from the purchase contract and a claim form for defective performance.

15.4 Contact details of the seller: Počernická 62c, 108 00, Praha 10, e-mail:, phone +420 734 429 171.

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